Contact Us

At Floatelier, we are here to help with questions about our magnetic-levitation décor, lighting, accessories, and your order. Whether you need product guidance, delivery support, or help with a return or warranty request, our team will be happy to assist.

Email support

Email: floatelierstore@outlook.com

Please include as much relevant information as possible so we can assist you efficiently. For order-related enquiries, please include:

• your order number;
• the name and email address used for the purchase;
• a short description of your question or issue; and
• clear photos or video, if an item arrived damaged, incorrect, or is not working as expected.

We aim to respond within 1–2 business days. During high-volume periods, a response may take slightly longer; we appreciate your patience.

How we can help

Contact us for assistance with:

• product questions, specifications, and compatibility;
• order status, shipping, tracking, or delivery questions;
• requests to modify or cancel an order before it has been processed or shipped;
• damaged, incorrect, missing, or defective items;
• returns, refunds, exchanges, repairs, and warranty requests; and
• general feedback about Floatelier products or services.

Before contacting us

You may find an answer more quickly by checking:

• your order confirmation and shipping-confirmation emails for tracking information;
• our Shipping Policy for delivery information;
• our Return, Refund & Limited Warranty Policy for returns, exchanges, and product-support terms; and
• our Privacy Policy for questions about personal information.

Product support for magnetic-levitation items

Floatelier products include precision magnetic and electronic components. If your item is not levitating, lighting, or operating as expected, please contact us before attempting to disassemble, repair, modify, or recalibrate it. Include a short video of the issue whenever possible. We may be able to provide troubleshooting steps before a return is needed.

Your feedback matters

We value your feedback and are committed to providing a clear, reliable shopping experience. If you have a suggestion or need assistance, please email us at floatelierstore@outlook.com.

Thank you for choosing Floatelier.