FAQs


GENERAL

How do you ensure the quality of your products?

Founded in 2016, HOVERA specializes in single-mold, 3D-printed magnetic levitating lamps. Every product is tested throughout the manufacturing process to ensure a reliable, stable levitation experience — so you can enjoy our lamps with confidence.

How to order?

  1. Go to the item page of the product you'd like to order.
  2. Select your quantity and click "Add to Cart."
  3. Click "Check Out" in the pop-up window.
  4. On the new page, fill in your information (email, name, shipping address), then click "Continue to Shipping Method."
  5. Click "Continue to Payment Method" on the next screen.
  6. Enter your credit card information or pay via PayPal, then click "Complete Order" to finish your purchase.

How can I contact you? 

You can reach us by emailinginfo@shophovera.comor calling us at +1 786-873-0991.

Is there a warranty on your products?

Yes — all our products come with a 30-day warranty. If your moon lamp stops working due to normal use within that period, we'll send you a replacement at no cost.

SHIPPING

Do you ship internationally?

Yes! We ship worldwide, with free shipping on orders over $69.

How long does delivery take?

Free & Standard Shipping (orders under $69 or standard service)

All orders are trackable and shipped within 24 to 72 hours of being placed, using DHL Express, USPS, or ePacket depending on your location and the fastest available service.

Typical delivery takes 7 to 21 business days depending on your destination — for example, the US, Canada, Australia, and the EU may see different timelines within this range. You may receive your order earlier than estimated. During holidays, shipping times may be extended by up to 10 business days.

Please note we're not responsible for delays caused by customs in your country. Our responsibility ends once the parcel is handed to your local courier.

DHL Express Shipping

Orders shipped via DHL Express are trackable and dispatched within 24 to 72 hours of purchase, typically arriving within 7 to 10 business days.

USPS Shipping

Many products can also be shipped via USPS, typically arriving within 3 to 8 business days.

If your order hasn't arrived within the estimated time frame, please contact our support team at info@shophovera.com.

Can you provide me with a tracking number?

Your tracking number will be emailed to you as soon as it becomes available — usually within 2 to 5 days of your order shipping. Shipping details may take a day or two longer to update in the tracking system.

I've entered the wrong shipping address, can I change it?

If this happens, email us as soon as possible and we'll do our best to update it. However, we can't guarantee a change — orders are typically processed and shipped out quickly, and once an order has entered the shipping process, we're unable to stop or redirect it.

Please double-check your shipping address before completing your order. We're not responsible for items shipped to an incorrect address provided at checkout, and any additional shipping costs to correct the delivery will be the buyer's responsibility.

What should I do if I still haven't received my order? 

Once your order ships, you'll receive a confirmation email with your estimated delivery date. If it hasn't arrived by then, please check the following before reaching out to us:

  • Look up your tracking number for the latest status.
  • Confirm your delivery address and contact details are correct.
  • Check whether your order is held at customs — if so, contacting your local post office or customs department directly can help release it faster.
  • Check for a delivery attempt card — your parcel may be waiting at a local depot or require a redelivery request.
  • Ask your neighbors, in case they accepted the parcel on your behalf.

If you still can't locate your order, please allow 40 days from the dispatch date before reporting it as missing. If it still hasn't turned up after that, contact us at info@shophovera.com and we'll investigate and arrange a replacement if needed.

RETURN/REFUND POLICY

What if I need to return something?

What if I need to return something? Contact us right away at info@shophovera.com and we'll guide you through the return process.

Please also refer to our full return/refund policy for details.

TAXES

Why don't you charge taxes?

Why don't you charge taxes?We serve customers all around the world, and every country has its own rules and regulations regarding taxes and duties. Depending on the country, state, or province you reside in, you may be asked to pay additional fees upon receiving your product. It's the buyer's responsibility to be aware of these local regulations and to cover any additional fees imposed by their country.

ABOUT THE MOON LAMP

Will I need to buy batteries? 

No — and you won't need to charge anything either. Our magnetic levitating moon lamp has no built-in battery. Instead, it lights up automatically through the base once the sphere is levitating, so there's no charging cycle to manage.

Is the moon lamp hot when it is turned on?

No, the moon lamp doesn't emit any heat. It's safe to touch and hold while it's on.

Does it come with a stand?

Yes! Every lamp comes with a magnetic levitating base, so you can set it up right out of the box.

Is it safe for children?

Yes, absolutely — kids love watching it float! Our moon lamp is FCC, CE, and RoHS certified, so you can feel confident it meets recognized safety standards.

Does the moon lamp stay lit while levitating?

Yes — as soon as the sphere is floating above the base, it lights up and stays lit continuously for as long as it's levitating.

Can I customize my moon lamp?

Yes! You can customize your lamp with an engraved picture and/or text. Simply choose the "Customize" option when adding it to your cart, and we'll follow up by email atinfo@shophovera.comto collect the details we need.